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Chat status now depends on business hours
by Martin
Based on your feedback, we have updated the way Chat integrations switch between "online" and "away" status. It now depends on the business hours configured for your account: during business hours, your chat will always display as...1556317620001
Upcoming API changes on 2019-05-13
by Louis Barranqueiro
Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...1555975620001
Unassign on reply
by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...1555520160001
Android App is out!
by Paweł
The Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...1555350420001
Update your billing details
by Loris Zinsou
Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...1554323340001
Navigation update in views
by Martin
We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...1553712900001
Upcoming API changes on 2019-07-01
by Louis Barranqueiro
Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...1552072560001
Office365 / Outlook.com integration
by Martin
We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...1550685060001
Tag search
by Gorgias Team
When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page: 
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