Gorgias Updates

www.gorgias.com

Unassign on reply

Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...

Android App is out!

The Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...

Update your billing details

by Loris Zinsou

Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...

Navigation update in views

We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...

Upcoming API changes on 2019-07-01

by Louis Barranqueiro

Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...

Office365 / Outlook.com integration

We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...

Tag search

by Gorgias Team

When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:

Tag search

New user roles

by Louis Barranqueiro

We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

New user roles

Recharge integration update

We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...