We have updated internal notes and mention emails:
- ticket message history is now included in mention emails, so that you have more context
- you can now reply directly to mention emails in your inbox, and it will create a new internal note in the helpdesk; no need to open Gorgias just to add a note!
- you can forward the mention email to another agent, and if this one selects
reply to allwhen answering, it will also create an internal note in the ticket