We have updated internal notes and mention emails:

  • ticket message history is now included in mention emails, so that you have more context
  • you can now reply directly to mention emails in your inbox, and it will create a new internal note in the helpdesk; no need to open Gorgias just to add a note!
  • you can forward the mention email to another agent, and if this one selects reply to all when answering, it will also create an internal note in the ticket

Screen Shot 2019-01-07 at 6.00.12 PM.png