Based on your feedback, we have updated the way Chat integrations switch between “online” and “away” status. It now depends on the business hours configured for your account:
- during business hours, your chat will always display as "online", even if no agents are available to chat
- outside business hours, your chat will always display as "away", even if people are connected in your Gorgias account
- moreover, outside business hours, the chat will now display a badge indicating when your customer service agents will be available
You can configure your business hours in the Settings > Availability > Business hours section.
Please let us know what you think of this update!