Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Create internal notes by email!

by Martin
New feature
We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
Create internal notes by email!

Customer satisfaction surveys

by Gorgias Team
New feature
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
Customer satisfaction surveys

Quick replies

by Romain Lapeyre
A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
New feature

Merge tickets

by Alex Plugaru
We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
New feature

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
New integration: smile.io + many small bug fixes and improvements