urn:noticeable:projects:21eo8eZCuU26Jqu0C7hZGorgias Updateswww.gorgias.com2024-03-28T18:37:39.316ZCopyright © GorgiasNoticeablehttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.pnghttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.png#f58d86urn:noticeable:publications:NsWmqw4PACWEMwCHqVWM2024-03-28T17:56:16.278Z2024-03-28T18:37:39.316Z📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to<p>We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report <strong>layout to enhance usability for you.</strong></p><h1>Support Performance Overview Report</h1><h2><span style="color: rgba(0, 0, 0, 1);">Ticket Handle Time</span></h2><p>Ticket Handle Time (THT), also known as Average Handle Time (AHT), is a vital metric that measures the <strong>average time your agents spend resolving a ticket</strong>. This metric provides valuable insights into your agents' efficiency and enables you to effectively forecast the necessary agent count to manage your ticket volume. Analyzing Ticket Handle Time allows you to optimize operational <strong>efficiency, enhance response times, and deliver exceptional customer experiences.</strong><br></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/NsWmqw4PACWEMwCHqVWM/01ht2zsznwrt8w88tmy1htycjw-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><blockquote><p>You can find these metrics both in the Support Performance Overview and the Agents reports.</p></blockquote><h1>Support Performance Agents report</h1><h2>Online Time</h2><p>Exciting news! We've revamped the way we track the time spent by agents in Gorgias. While this metric was previously available only in the Live Agents report and couldn't be analyzed over different periods. However, it's now been completely reworked for better accuracy. This enhancement empowers you to assess your agents' performance more effectively over time.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/NsWmqw4PACWEMwCHqVWM/01ht2zktwbq5xffvh6kfx53scg-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><blockquote><p>This metric is in the Agents report; online time has been removed from the Live Agents report.</p></blockquote><h1>Productivity metrics</h1><p>To help you assess your agents’ productivity, we have also precomputed 3 metrics for you:</p><ul><li><p><strong>Closed tickets per hour</strong>: Number of closed tickets divided by Online Time</p></li><li><p><strong>Tickets replied per hour</strong>: Number of tickets replied divided by Online Time</p></li><li><p><strong>Messages sent per hour</strong>: Number of messages sent divided by Online Time</p></li></ul><p>All 3 metrics can be found in the Agents report.</p><p>Note: <span style="color: var(--tw-prose-body);">The new metrics commenced tracking on March 19th, 2024, with no data accessible prior to that date.</span></p><hr><h1><span style="color: rgba(15, 15, 15, 1);"> The Legacy Overview will be </span><span style="color: rgba(255, 0, 0, 1);">deprecated</span><span style="color: rgba(15, 15, 15, 1);"> at the end of June 2024</span></h1><p>This only concerns customers who joined before August 2023 and had access to the legacy overview. The legacy Overview will be deprecated by the end of June 2024. It will still be accessible at the bottom of this page until then. </p><p>You can check out our help documentation here and explore how the <a href="https://docs.gorgias.com/en-US/how-metrics-are-calculated-406747?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.introducing-new-metrics-ticket-handle-time-and-online-time-1&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.NsWmqw4PACWEMwCHqVWM&utm_medium=newspage" rel="noopener nofollow" target="_blank">metrics are calculated.</a></p>Charles Jacquetsupport@gorgias.comurn:noticeable:publications:VDeEerkQuLmoJyzeYOki2024-03-28T11:57:34.153Z2024-03-28T11:58:32.535ZCampaign Library for Convert subscribers!We're excited to announce the release of Campaigns Library!
Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow.
Now, creating impactful campaigns<p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/VDeEerkQuLmoJyzeYOki/01ht265sa6tdf5vp2dszbwrf9e-image.png" alt="" loading="lazy" title=""></figure><p></p><p>We're excited to announce the release of <strong>Campaigns Library</strong>!</p><p>Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow.</p><p>Now, creating impactful campaigns has never been simpler. With just a few clicks, you can tap into the strategies that have proven to be highly effective, saving you time and effort while maximizing your results.</p>Mariusz Janczynsupport@gorgias.comurn:noticeable:publications:epCXipFxAg2cCxKb3VvG2024-03-27T17:28:17.793Z2024-03-28T09:27:50.792ZSet-up and Onboarding flows for campaigns usersIntroducing a Seamless Onboarding Experience for Campaigns!
We're thrilled to unveil an enhanced onboarding journey!
For Convert Subscribers we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat<p><strong><span style="color: var(--tw-prose-body);">Introducing a Seamless Onboarding Experience for Campaigns!</span></strong></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/epCXipFxAg2cCxKb3VvG/01ht0fvkxzxyr1rhxypsexdg6m-image.png" alt="" loading="lazy" title=""></figure><p></p><p><span style="color: var(--tw-prose-body);">We're thrilled to unveil an enhanced onboarding journey!</span></p><p><span style="color: var(--tw-prose-body);">For Convert Subscribers</span><span style="color: rgb(13, 13, 13);"> we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat Integrated with Shopify 3️⃣ Campaign Bundle Installed 4️⃣ Personalized Top 3 Campaign Recommendations, ready to activate instantly.</span></p><p><span style="color: var(--tw-prose-body);">This simplified process ensures you'll be launching campaigns effortlessly! 🚀</span></p>Nicolae Godinasupport@gorgias.comurn:noticeable:publications:d9CLN9EKWVQc66S90sgZ2024-03-27T16:06:50.945Z2024-03-27T16:07:00.079Z🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience.
With automated ticket merging, agents now enjoy consolidated<p></p><figure><img src="https://attachments.gorgias.help/k5/hc/mz0e/auto-merge-2fbf88e7-1a60-43b2-9cbf-58435813b267.png" alt="" loading="lazy" title=""></figure><p></p><p>We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience.</p><p>With automated ticket merging, agents now enjoy consolidated information in a single ticket, leading to quicker response times and improved workflow efficiency. This enhancement minimizes manual effort, empowering agents to deliver swift and effective support to our valued customers.</p><p>You can find this setting option by going to <strong>Settings > Productivity > Auto-merge</strong></p><p><a href="https://docs.gorgias.com/en-US/442700-33e87d696c8d4e6f851676c07ceafd90?utm_medium=helpdesk&utm_source=auto-merge&utm_campaign=21eo8ezcuu26jqu0c7hz.introducing-tickets-auto-merge-simplifying-support-one-ticket-at-a-time&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.d9CLN9EKWVQc66S90sgZ" rel="noopener nofollow" target="_blank">Read more</a> about auto-merge.</p>Iustina Dumitrusupport@gorgias.comurn:noticeable:publications:mMc74MDENeyPoduGECRJ2024-03-22T13:14:58.663Z2024-03-22T13:15:18.421ZWe updated how tags look to give you more space to reply to customersTags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in<p>Tags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in your views.</p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/mMc74MDENeyPoduGECRJ/01hse53dy1xtt449f5bzr0jxqa-image.png" alt="" loading="lazy" title=""></figure><p></p><p>What has changed:</p><ul><li><p>The ‘Add Tag’ button is now in a fixed place so it doesn’t shift its position as you add a new tags</p></li><li><p>The first row of tags are always visible and you can choose to expand to view all tags</p></li><li><p>Refined the ‘Close’ button size to better align with its surroundings</p></li></ul>Antonio Lapasupport@gorgias.comurn:noticeable:publications:S60Pu2z2QvRSDWU1prAY2024-03-13T09:39:23.199Z2024-03-13T11:46:25.907ZIntroducing conditions in Flows ↪️ 🌟🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️
Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables.
This is<p><span style="color: rgb(55, 65, 81);">🚀 </span><strong><span style="color: var(--tw-prose-bold);">Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️</span></strong></p><p><span style="color: rgb(55, 65, 81);">Hey Gorgias Community! </span>We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables.</p><p>This is particularly useful to execute actions where you want to personalize your customer’s experience based on different attributes, for example:</p><ul><li><p>Customer’s answer to a text reply</p></li><li><p>Customer’s order value</p></li><li><p>Customer’s first/last name</p></li><li><p>Customer’s email</p></li><li><p>Customer’s order date</p></li><li><p>…any other HTTP request variable you’ve configured in</p></li></ul><p><strong>Let’s see the example below:</strong></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/S60Pu2z2QvRSDWU1prAY/01hrpjntsezjvrs3v8b0fvhbsp-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><p><span style="color: rgb(13, 13, 13);">In this example, we aim to direct the customer to an alternative shipping time message based on the value of the customer's order.</span></p><ul><li><p><span style="color: rgb(13, 13, 13);">For orders over $150, we offer first-class shipping free of charge.</span></p></li><li><p><span style="color: rgb(13, 13, 13);">For orders over $50, we offer standard shipping free of charge.</span></p></li><li><p><span style="color: rgb(13, 13, 13);">For any other order value below $50 (referred to as the "Fallback" step), we provide untracked shipping.</span></p></li></ul><p><strong><span style="color: var(--tw-prose-bold);">🦸 Using HTTP request step to superpower conditions </span></strong></p><p>With HTTP request steps, it’s easier than ever to superpower conditions. Let’s explore a possible use-case:</p><p><strong>Custom order cancelation:</strong></p><p>Say we want to let our customers modify their subscription frequency from monthly to quarterly. </p><p>We’ll go ahead and setup a “change your subscription frequency”.</p><p>First, we will add a login step, then an HTTP request step to get the customer by email, with a variable “has_valid_payment_method” with a data type of Boolean (since it’s a boolean variable, it can either be <strong>true</strong> or <strong>false</strong>)</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/S60Pu2z2QvRSDWU1prAY/01hrpxdp2tcj6vvs0dheaf3xjk-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><p><strong>Magic time 🪄</strong></p><p>Now it’s time to use our brand new conditions step. Let’s go ahead and add the new condition step</p><p><code></code></p><figure><code><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/S60Pu2z2QvRSDWU1prAY/01hrpxhz03v56n6257kb8tqd9f-image.png" alt="" height="414.60627177700354" loading="lazy" title="" width="268"></code></figure><p></p><p><span style="color: rgb(13, 13, 13);"><br>In our scenario, we'll set up one particular condition branch:</span></p><p><span style="color: rgb(13, 13, 13);">When the condition is true:</span></p><ul><li><p><span style="color: rgb(13, 13, 13);">A multiple-choice query will be presented, inquiring about the desired frequency for the subscription delivery (options include every 2, 4, 8, or 12 weeks).</span></p></li><li><p><span style="color: rgb(13, 13, 13);">Following this, we'll initiate an HTTP request to modify the subscription frequency and display a confirmation message once this update is successfully completed.</span></p></li></ul><p><strong>How our conditions editor should look like</strong></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/S60Pu2z2QvRSDWU1prAY/01hrpy1xzkdqweb7r4761w7q5p-image.png" alt="" loading="lazy" title=""></figure><p></p><p></p><p><strong>How our flow editor should look like:</strong></p><figure><strong><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/S60Pu2z2QvRSDWU1prAY/01hrpy45es1dh1qjczt4qqk6ew-image.png" alt="" loading="lazy" title=""></strong></figure><p></p><p><span style="color: rgb(13, 13, 13);">As a fallback (when it’s false):</span></p><ul><li><p><span style="color: rgb(13, 13, 13);">A task will be generated for a customer service representative to address the request manually.</span></p><p></p></li></ul><hr><p>Looking forward to seeing you try it out, happy automating!</p><p><strong><span style="color: rgb(29, 28, 29);">Need help getting started? Check out this </span></strong><a href="https://docs.gorgias.com/en-US/steps-(triggers-options-and-ends)-315394?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.introducing-conditions-in-flows&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.S60Pu2z2QvRSDWU1prAY&utm_medium=newspage" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgba(var(--sk_highlight,18,100,163),1);">Steps</span></strong></a><strong><span style="color: rgb(29, 28, 29);"> article for detailed instructions.</span></strong></p>Itay Elgazarsupport@gorgias.comurn:noticeable:publications:yGE5pOP8JZUfOnNxItuk2024-03-11T17:01:42.994Z2024-03-12T01:03:53.008ZYou can now create more than 4 ticket fields!Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost<p><span style="color: rgb(22, 22, 22);">Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost revenue. </span><strong><span style="color: rgb(22, 22, 22);">Today, we are introducing the ability to activate up to 25 ticket fields at one time.</span></strong></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/yGE5pOP8JZUfOnNxItuk/01hrck60dfbygjjm5fm6vghf55-image.png" alt="" loading="lazy" title=""></figure><p></p><p><strong><span style="color: rgb(22, 22, 22);">Ticket fields specifications</span></strong><span style="color: rgb(22, 22, 22);">:</span></p><ul><li><p><span style="color: rgb(22, 22, 22);">An account can have a maximum of 25 active ticket fields at a time.</span></p></li><li><p>You can change the order in which ticket fields appear in a ticket by going to the ticket fields settings page.</p></li><li><p><span style="color: rgb(22, 22, 22);">Fields are set up for the entire account on all tickets (existing and new ones).</span></p></li><li><p><span style="color: rgb(22, 22, 22);">Fields can be made mandatory to close a ticket.</span></p></li><li><p><span style="color: rgb(22, 22, 22);">Ticket fields won't impact your existing Tags configuration - you'll be able to use ticket fields instead of or in addition to Tags.</span></p></li><li><p><span style="color: rgb(22, 22, 22);">Ticket fields can only be archived, not deleted and, when you archive a field, tickets that already have a value associated with it will be saved, in case you want to unarchive the field later on.</span></p></li><li><p><span style="color: rgb(22, 22, 22);">You can search for any option or category using the search option in the dropdown menu and you'll see all the available choices.</span></p></li></ul>Agent Experience Teamsupport@gorgias.comurn:noticeable:publications:XtPqdZF8zNsATtdnb16o2024-03-06T17:46:21.632Z2024-03-06T17:46:32.328Z☄️WooCommerce Variables in Gorgias for Enhanced Customer SupportWe're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows!
What does this mean for you?
🔗 Enhanced Customer<p><span style="color: rgb(65, 65, 65);">We're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows!</span></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/XtPqdZF8zNsATtdnb16o/01hq934b07a370je4smess8q0d-image.gif" alt="" loading="lazy" title=""></figure><p></p><h2><span style="color: rgb(65, 65, 65);">What does this mean for you?</span></h2><p><span style="color: rgb(65, 65, 65);">🔗 </span><strong><span style="color: rgb(65, 65, 65);">Enhanced Customer Experience</span></strong><span style="color: rgb(65, 65, 65);">: Provide personalized support by accessing and utilizing WooCommerce variables directly within Gorgias tickets. Now, you can effortlessly retrieve order details, customer information, and more, all in real-time.</span></p><p><span style="color: rgb(65, 65, 65);">⏱️ </span><strong><span style="color: rgb(65, 65, 65);">Time-Saving Automation</span></strong><span style="color: rgb(65, 65, 65);">: Streamline your processes with automated responses and actions powered by WooCommerce variables. Say goodbye to manual data retrieval and hello to swift, accurate customer assistance.</span></p><p><span style="color: rgb(65, 65, 65);">📚 Need help getting started? Check out our comprehensive </span><a href="https://docs.gorgias.com/en-US/woocommerce-variables-357477?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.woocommerce-variables&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.XtPqdZF8zNsATtdnb16o&utm_medium=newspage" rel="noopener nofollow" target="_blank"><span style="color: rgba(255, 161, 161, 1);">WooCommerce Variables Documentation</span></a><span style="color: rgb(65, 65, 65);"> for detailed instructions and examples.</span></p><p><span style="color: rgb(65, 65, 65);"> Let’s take your support workflows to the next level! 🚀</span></p>Simone Bassosupport@gorgias.comurn:noticeable:publications:JRWjFNfAiaYfD6ONQO0m2024-02-22T14:53:02.493Z2024-02-22T14:53:14.792ZDive into Agent's report on Voice Statistics!Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our Voice Statistics report, we're thrilled to introduce the Agent’s Report on Voice Statistics. It's like taking your insights to<p>Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our <a href="https://updates.gorgias.com/publications/introducing-voice-statistics-report-1?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.dive-into-agents-report-on-voice-statistics-1&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.JRWjFNfAiaYfD6ONQO0m&utm_medium=newspage" rel="noopener nofollow" target="_blank">Voice Statistics report,</a> we're thrilled to introduce the <strong>Agent’s Report on Voice Statistics.</strong> It's like taking your insights to a whole new level!</p><p>💡 Imagine having the power to dive deep into your agents' native phone stats, compare their efficiency, and identify top performers or areas for training. Well, dream no more because it's all becoming a reality!</p><p><strong>Discover the Magic of Voice Agents Report:</strong></p><ul><li><p>🎮 <strong>Total Control:</strong> Filter the dashboard by <strong>integration</strong>, <strong>tags</strong>, and <strong>agents/teams</strong>. It's like having a remote control for your calls – you decide what shows up in the stats.</p></li><li><p>📊 <strong>Detailed Breakdowns:</strong> Total phone calls, received calls, accepted calls, missed inbound calls (including canceled ones), declined calls, outbound calls placed, average talk time, and average call-back time. It's your secret recipe for agent success!</p></li></ul><p><strong>Why use the Voice Agents Statistics report?</strong></p><p>👉 <strong>Comprehensive Agent Availability:</strong> Achieve a deeper understanding of agent availability patterns, allowing for strategic scheduling and workload distribution.</p><p>👉 <strong>Efficiency Tracking:</strong> Monitor agent activities to ensure efficient workflow and identify areas for improvement.</p><p><strong>How to get started?</strong></p><p>Check out our comprehensive help docs, where we break down how these metrics are calculated. <a href="https://docs.gorgias.com/en-US/voice-agent-report-418190?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.dive-into-agents-report-on-voice-statistics-1&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.JRWjFNfAiaYfD6ONQO0m&utm_medium=newspage" rel="noopener nofollow" target="_blank">Click here to explore the details.</a></p><p>Haven't tapped into the potential of Voice Calls for your customers? <a href="https://gorgias.navattic.com/voicesmstour?utm_campaign=noticeable&utm_source=noticeable&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.F1BvXoeBuVn4wKQDjhVU&utm_medium=newspage">Check out here how you can elevate your support game by adding a touch of personalization with the Gorgias Voice add-on.</a> 🚀✨</p><p>Get ready to amplify your insights and rock your Voice support game! 🚀🌈</p>Felipe Gonçalvessupport@gorgias.comurn:noticeable:publications:uctgRc9Om4pAqu70ObQn2024-02-08T15:18:28.032Z2024-02-08T15:18:45.923ZArticle Templates for your Help Center🚀 Introducing Help Center Article Templates!
We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨
Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're<p>🚀 Introducing Help Center Article Templates!</p><p>We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨</p><p>Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're starting from scratch or creating new articles, these templates provide a streamlined approach to content creation. Simply customize and publish.</p><p>We're committed to enhancing your Help Center experience and will continue to provide updates and improvements. </p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/uctgRc9Om4pAqu70ObQn/01hnys4hrnj2qs8qc0z2bfysvm-image.png" alt="" loading="lazy" title=""></figure><p></p>Irinel Neculitasupport@gorgias.com