Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Autocomplete phrases when typing messages

by Victor
New feature
You can now press the "Tab" key to autocomplete some of your sentences when typing messages in Gorgias, allowing you to be even more efficient at replying to tickets. How it works: Occasionally, when you are typing a message, we will...
Autocomplete phrases when typing messages

Chat internationalization

by Martin
New feature
You can now set your Chat integration's language to your customers' language! We have removed the ability to customize each and every text field of the Chat integration, and replaced it with a global Language option. Currently...
Chat internationalization

Chat status now depends on business hours

by Martin
Based on your feedback, we have updated the way Chat integrations switch between "online" and "away" status. It now depends on the business hours configured for your account: during business hours, your chat will always display as...
New feature

Upcoming API changes on 2019-05-13

by Louis Barranqueiro
Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...
developers

Unassign on reply

by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...
New feature